nswjob Technical Support Engineer

15 Sep 2016

  • Location: Sydney CBD, Inner West & Eastern Suburbs
  • Work type: Full Time
  • Classification: Information & Communication Technology Help Desk & IT Support
  • salary????

Technical Support Engineer

ServiceNow – More jobs by this advertiser

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are growing at a rapid rate across Australia and APAC and we’re now pleased to accept applications from Technical Support Engineers who would like to join our Sydney team.

What does a Technical Support Engineer do at ServiceNow?

Our Technical Support team here in Sydney are a talented group who are responsible for managing and resolving the most challenging issues for the ServiceNow customers. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/incidents.

The Technical Support function has three main teams who each specialise in the following areas: Automation, Platform, and UX.

What skills does a Technical Support Engineer have?

Technical Support is a customer facing role and therefore a strong customer service ethic and excellent communication skills are at the heart of this role.

>From a technical perspective, we’re looking for candidates with skills in JavaScript debugging, SQL, knowledge of Windows and Linux OS and an understanding of networking technologies and concepts.

If you have experience in AWS, Azure or VMWare – all the better!

What is life like at ServiceNow?

We’re a fast-moving, innovative cloud company. We’re disruptive. We offer a fantastic culture here in our Sydney team and you’ll have the chance to work around other talented people in a great environment. We support career development and we are proud of our employees’ achievements and successes. We will give you the autonomy to grow your career.

Come and join us and make your mark on the cloud!








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